FAQ

HOW CAN I PAY FOR MY ORDER?
We accept all major payment methods: Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Discover, JCB, Diners Club and Sezzle (Buy Now Pay Later).

WHEN WILL MY ORDER SHIP?
Depending on what option you select at the checkout, we dispatch orders within 1-3 business days from when it was placed. During the Christmas period (mid Nov - Dec), this time frame may be extended due to high demand.

SHIPPING TIMES & COST
Please find the estimated shipping times (after the order has been dispatched) below for each shipping method based on many years of order data. In case your order is in transit longer than expected, please contact the designated carrier and use the tracking number we provided. Please note that once the order has been shipped, we have no control over transit times.

1. United States

  • [#1] Standard Shipping - FedEx (2 - 5 Days) - Free
  • [#2] Standard Shipping - USPS Ground Advantage (3 - 6 days) - Free
  • [#3] Express Shipping - FedEx Express (1 - 3 days) - Calculated at checkout

(Option #1 or #2 is selected automatically depending on the order size)

2. Europe (EU & Non-EU countries)

  • [#1] Standard Shipping - FedEx Regional (2 - 6 Days) - Free
  • [#2] Standard Shipping - Postal Service (2 - 7 Days) - Free
  • [#3] Express Shipping - FedEx Express (1 - 2 days) - Calculated at checkout

(Option #1 or #2 is selected automatically depending on the order size)

3. Canada

  • [#1] Standard Shipping - FedEx (2 - 5 Days) - Free
  • [#2] Standard Shipping - Canada Post (6 - 12 days) - Free
  • [#3] Express Shipping - FedEx Express (1 - 3 days) - Calculated at checkout

(Option #1 or #2 is selected automatically depending on the order size)

4. Australia

  • [#1] Standard Shipping - FedEx (2 - 5 Days) - Free
  • [#2] Standard Shipping - Australia Post (8 - 18 days) - Free
  • [#3] Express Shipping - FedEx Express (2 - 4 days) - Calculated at checkout

(Option #1 or #2 is selected automatically depending on the order size)

5. Other Countries

  • [#1] Standard Shipping - FedEx (3 - 6 Days) - Free
  • [#2] Standard Shipping - Postal Service (12 - 21 days) - Free
  • [#3] Express Shipping - FedEx Express (2 - 4 days) - Calculated at checkout

(Option #1 or #2 is selected automatically depending on the order size)

    NOTE: During the Christmas period (Mid Nov - Dec) delays can occur due to significant increase in volume of shipments being sent globally. If you buy our products as Christmas presents, make sure you order them well in advance or use Express Shipping option. 

    HOW CAN I TRACK MY ORDER?
    Once the order has been shipped, you will receive an email with the tracking number. You can then track it by clicking on the tracking link in the email, or directly on designated carrier's website using the tracking number we provided.

    WHERE ARE YOUR PRODUCTS MADE?
    All of our products are made in European Union (Lithuania). This allows us to ensure that you get a premium European quality and super durable product because of the top quality materials that we use.

    WHERE ARE YOU BASED & WHERE DO YOU SHIP FROM?
    We are based in European Union (Lithuania) where all the products are made in and shipped from. We also have a fulfillment center in the United States where most of the products are distributed domestically. 

    I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL. WHY?
    Your order confirmation email has been sent immediately after you've placed an order. If you cannot find it in your main inbox, please check your Promotions or Spam/Junk folders. Please note that we ALWAYS send order confirmation & shipping confirmation emails to the email address you've provided at the checkout.

      CAN I CHANGE OR CANCEL MY ORDER?
      If you wish to change or cancel your order, you may do so before your order is dispatched. If you wish to do that, please contact us immediately using the form provided or on info@indoorhooper.com . 

      HOW CAN I CONTACT INDOORHOOPER?
      You can use the Chat feature, email us on info@indoorhooper.com or use the contact form provided in the main menu. Please note that we always aim to reply within 1-2 business days. If you can't find our reply in your main inbox after this time, please check your Spam folder (as well as Promotions & Social tabs on Gmail). 

      IS MY PERSONAL INFORMATION SAFE WITH YOU?
      We use high-level SSL (Secure Sockets Layer) encryption technology (powered by Stripe & Norton Secure) which is the most advanced security measure currently available for online transactions. We do not store your personal credit card information on our servers. All transactions are heavily encrypted by our payment gateway (Stripe.com) and PayPal.