Returns & refunds
90-day returnsfrom the day your order is delivered
Wrong size?we’ll happily swap it for the right one
Original payment methodrefunds go back where you paid
How to return an item
- Contact usEmail info@indoorhooper.com and we’ll send you the return address.
- Pack itUnused, in its original packaging, with your receipt or proof of purchase.
- Ship itSend it to our warehouse in Lithuania, in the European Union, with a tracked service.
- Get your refundOr your replacement, once your return arrives with us.
Returns & refunds
Can I return my order?
Yes, within 90 days of delivery, based on the carrier’s tracking confirmation. After 90 days, we can’t offer a refund or exchange.
To be eligible, your item must be in the same condition you received it, in its original packaging, and come with a receipt or proof of purchase.
I ordered the wrong size. Can I swap it?
Of course. If you’ve ordered the wrong net size or similar, send the item back to us and we’ll ship the correct one as soon as your return arrives.
Who pays for return shipping?
Return shipping costs are paid by you and aren’t refundable. All items must be returned to our warehouse in Lithuania, in the European Union.
We recommend a tracked shipping service or shipping insurance, as we can’t guarantee we’ll receive a return that goes missing in transit.
When will I get my refund?
Once your return arrives, we’ll process your refund to your card or original payment method within 5 business days.
If you paid for Express Shipping, that shipping cost isn’t refundable.
My refund hasn’t arrived yet. What should I do?
First, check your bank account again, as refunds can take a little time to appear. If it’s still not there, contact your bank, since there’s often a processing period before a refund is posted.
Still missing? Get in touch and we’ll look into it.
Orders & delivery
Can I cancel my order?
Yes, as long as it hasn’t shipped yet. Contact us as soon as possible through our contact form or at info@indoorhooper.com.
What if I entered the wrong address?
If your order comes back to us because of an incorrect or incomplete address, we can re-ship it for an additional shipping fee, or issue a partial refund (excluding shipping costs).
What if I miss a delivery that needs a signature?
Some parcels need a signature. If you’re not home, you can collect it from your local post office or collection point, or arrange a redelivery.
Parcels that aren’t collected or redelivered within the time shown on the carrier’s notice are returned to us and aren’t eligible for a refund.
Ready to start a return?
Email us and we’ll send you the return details. We reply within 1–2 business days.