Contact Us
Have a question about your order or our products? Send us a message using the form below and we'll get back to you.
We reply within 1–2 business days.
Can't see our reply after that? Please check your Spam folder, and the Promotions and Social tabs if you use Gmail.
Frequently asked questions
You may find your answer here before sending a message.
When will my order ship?
Depending on the shipping option you choose at checkout, we dispatch orders within 1–3 business days of purchase. Economy orders are usually dispatched within 3–6 business days.
During the Christmas period (mid-November to December), dispatch times may be longer due to high demand. To make sure your items arrive in time, please order early or choose Express Shipping.
How can I track my order?
Once your order has shipped, we'll email you a tracking number. Click the tracking link in that email, or enter the number on the carrier's website.
My USPS tracking hasn't updated for several days. Why?
After we hand your parcel to USPS, it can take several business days for them to process it and update the tracking information. If you've received our shipping confirmation email, your order is on its way.
I haven't received my order confirmation email. Why?
We send your order confirmation immediately after you place an order. If it isn't in your main inbox, please check your Spam/Junk folder and the Promotions tab.
Order and shipping confirmations always go to the email address you entered at checkout, so it's worth double-checking that address for typos.