FAQ

We accept all major payment methods:

Prefer to spread the cost? Choose Klarna or Sezzle at checkout to buy now and pay later.

Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible through our contact form or at info@indoorhooper.com.

We send your order confirmation as soon as you place your order, followed by a shipping confirmation once it’s on its way. Both go to the email address you entered at checkout.

If it’s not in your main inbox, check your Promotions and Spam/Junk folders.

Most orders are dispatched within 1–3 business days, depending on the shipping option you choose at checkout. Economy orders are dispatched within 3–6 business days.

Delivery times and costs depend on your country and the shipping option you choose at checkout. We offer free shipping options to most countries, plus Express Shipping when you need it fast.

Once your order has shipped, transit is handled by the carrier. If it’s taking longer than expected, please contact them using your tracking number.

When your order ships, we’ll email you a tracking number. Click the tracking link in the email, or enter the number on the carrier’s website.

Every product is made in the European Union, at our workshop in Lithuania. We use top-quality materials, so you get premium European craftsmanship and a product built to last.

We’re based in Lithuania, in the European Union, and ship most orders directly from there. Most US orders ship from our fulfilment centre in Clackamas, Oregon, for faster domestic delivery.

Use the form on our Contact Us page or email info@indoorhooper.com. We aim to reply within 1–2 business days.

Can’t see our reply? Check your Spam folder, and the Promotions and Social tabs if you use Gmail.

Yes. Every transaction is protected with SSL encryption, secured by Stripe and Norton Secure, and processed through our payment partners Stripe and PayPal.

We never store your credit card details on our servers.