FAQ

HOW CAN I PAY FOR MY ORDER?
We accept all major payment methods: Visa, MasterCard, Maestro, American Express, PayPal, Discover

WHEN WILL MY ORDER SHIP?
We dispatch the orders on the same day if ordered before 5pm EET (Eastern European Time) Monday to Saturday.

SHIPPING CHARGES & TIMES
We offer 2 types of shipping:

1. FREE Priority Tracked Mail

As we dispatch almost every order on the same day, the final delivery time purely depends on your country's postal service and how fast they operate. While a lot of the orders will arrive faster than the timeframes listed below, please find an estimated arrival times based on historical orders:

• US & Canada (6 - 15 days)
• Europe (3 - 10 days)
• Rest of World (10 - 20 days)

In case your order is in transit longer than usual, please contact your local postal service provider and use the tracking number we provided.

2. Express Shipping (FedEx - 2 business days)

Express Shipping is super fast and takes 2-3 business days worldwide:

• Worldwide (2-3 bus. days) - 30 USD

WHERE DO YOU SHIP FROM?
All orders are shipped from Lithuania (European Union).

HOW CAN I TRACK MY ORDER?
Once the order has been dispatched you will receive an email with a tracking number. You can then track it using "Track My Order" feature in the main menu.

WHAT ABOUT THE PRODUCT QUALITY?
Every single one of our nets is handmade by us here in Lithuania (European Union). This allows us to ensure that you get the finest European quality and super durable product because of the premium materials that we use.

CAN I CHANGE OR CANCEL MY ORDER?
If you wish to change or cancel your order, you may do so before you receive a dispatch confirmation. If you wish to do that, please contact us immediately using the from provided.

HOW CAN I CONTACT INDOOR HOOPER?
You can email us on info@indoorhooper.com at any time, or use the contact form provided in the main menu.

IS MY PERSONAL INFORMATION SAFE WITH YOU?
Yes. At IndoorHooper we take your privacy seriously. For more info please read our Privacy Policy. We use high-level SSL (Secure Sockets Laye) encryption technology which is the most advanced security measure currently available for online transactions. IndoorHooper does not store your personal credit card information on our servers.